![]() With 2fa turned off, we could login to her google account on the new phone and have the fi support team activate her line there. Once we went through that workflow, we were in her account settings, and were able to turn off 2fa. However, it finally worked when we tried the "forgot email?" link on - they asked for her recovery email address, the name she used on her google account, and her google account password (all things which we thankfully had access to). ![]() She got a verification code at her hotmail email address but it still didn't allow her to login to her google account, it just sent her yet another one of those "we’ll send a link to sign in to your account in 48 hours" emails. However, nothing worked when we went through the account recovery process at. She still had her gmail password and access to a hotmail email address which she'd set as her recovery email address for her gmail. In our endless searching of ways to get out of this, it sounds like some people inadvertently lost their google account when they switched their phone numbers, but it's particularly dangerous for google fi users since your phone number is completely dependent on access to your google account. Especially given google seems to have force-converted her to using 2-step verification back in 2021, but didn't force her to generate backup codes when they did that. Yes, in retrospect, she should have generated backup codes for 2fa and had a physical security key and so on, but we (and I'm sure many others) were unaware of all that. Losing her phone almost resulted in her losing her google account and her phone number, each of which she's had for 15+ years. My wife's phone was stolen and therefore she couldn't receive two-factor authentication codes for signing into her google account, and therefore she couldn't switch to a new phone. Write your backup codes down and keep them in a safe place so you’ll always be able to log in when you need to.We narrowly averted a disaster others have posted about here, so we wanted to post our story in case it helps others. Go to Backup Codes and click View to find them. You can view and renew these codes in your EA Account Security settings. If you lose your phone, the authenticator app fails, and you can’t access your email address, backup codes are the only way to sign into your EA Account from a new device. Use that code to activate Login Verification for a new method.Choose the new method you want to add to your account.We’ll send a Login Verification code to either your email or phone number. We may ask you to verify your account.Under Login Verification, find Preferences.You may only be able to use some of the options, depending on where you live. We can send you codes by email, text, or the app authenticator. Make sure you can always access your account by having more than one Login Verification method. That way you know you’ll have enough time to put it in. If the timer on the code is about to run out, wait for a new code. Now when we ask you for a Login Verification code, you can open the app and enter the 6-digit code that appears. Enter the code that the authenticator gives you.Choose Manual entry to type in your EA Account’s email address and the Secret Key from your Settings.Choose Scan barcode to scan the QR code from your Settings.Choose how you want to set up the authenticator:.Install the Google Authenticator app for Google Play or iPhone.Choose your device from the dropdown menu. ![]()
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